Refund & Cancellation Policy
Effective date: August 26, 2026
This policy applies to paid ViraKeys plans. It should be read with the Terms of Service and any purchase-specific terms presented at checkout.
ViraKeys plan refunds
Paid ViraKeys plans include a 14-day money-back guarantee from the initial payment. To request a refund within that period, contact privacy@virakeys.com with the account email and purchase details.
Refunds may be unavailable or adjusted where a payment has already been refunded, reversed, charged back, obtained fraudulently, or where applicable law permits a different outcome. Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.
Subscription cancellation
You may cancel a recurring ViraKeys plan through the Stripe billing portal linked from your account. Cancellation stops the next renewal; access normally continues through the end of the paid period unless otherwise stated at checkout.
Cancelling a subscription does not automatically delete your account or license data. Use the Account page or email privacy@virakeys.com if you also want to request deletion.
Marketplace and third-party products
Marketplace products, third-party software, license assignments, and digital files may have separate eligibility requirements based on the product terms, delivery status, authorization status, and applicable law. Where ViraKeys manages a marketplace refund, the available request window and status are shown in the relevant order workflow.
ViraKeys may revoke delivery access and issue or process refunds when a listing is unauthorized, a payment is refunded or reversed, a rights holder submits a valid claim, or required by law.
Contact
For cancellation or refund assistance, contact privacy@virakeys.com.